Refunds and Returns Policy for Horizoncolors

Effective Date: September 17, 2025

Horizoncolors (“we,” “us,” or “our”) is dedicated to ensuring your satisfaction with our fashion jewelry and accessories purchased through www.horizoncolors.com (the “Website”). This Refunds and Returns Policy outlines the process for returns and refunds to provide clarity and transparency.

1. Eligibility for Returns

You may return eligible items within 14 days of delivery, provided they meet the following conditions:

• The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
• The item is not personalized, custom-made, or marked as non-returnable at the time of purchase.
• Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made jewelry and accessories.
• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Items that have been worn, damaged, or altered.

3. Return Process

To initiate a return:

1. Contact our customer service team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely in its original packaging, including the RMA number and proof of purchase.
3. Ship the package to the address provided by our customer service team. You are responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method within 7-14 business days.
• Refunds will include the purchase price of the item, excluding original shipping costs.
• For defective or incorrect items, we will cover return shipping costs and issue a full refund, including original shipping costs.

5. Exchanges

We offer exchanges for items of equal or lesser value, subject to availability. To request an exchange, follow the return process above and specify the desired replacement item. You are responsible for any price difference and return shipping costs unless the item is defective or incorrect.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the item to expedite the process. We will offer a replacement or full refund, excluding shipping costs.

7. Contact Us

For questions or assistance with returns or refunds, please contact us.

By purchasing from Horizoncolors, you agree to the terms of this Refunds and Returns Policy. We reserve the right to update this policy, with changes posted on this page.